Employees Who Almost Didn’t Survive Their Customer Service Jobs

I have my own cosmetics store. A woman came in one day and I described our products and gave her samples. She left without buying anything. A month later, the situation repeated. Yesterday she came again. I asked, “Are you going to take the shampoo? You said you liked it.” Without blinking an eye, she declared: “No thanks, I order everything on the internet!” Honestly, I was flabbergasted by such nerve! I put my soul into my work, I work hard, and I don’t overprice. I don’t understand how people can be like this. © Oídoporahí / Vk

I’ve been working at a grocery store for almost a year now. This is my first job. I was bagging a relatively large order in paper bags. It took some time, but the lady was nice about it and thanked me for my help. I turned around, greeted the next lady, and asked how she was doing. Her response was, “Well, I’ve been waiting on you, so not that well.” Midway through, the lady stopped me and pointed out that she had a bag of flour with a small hole in it. She wanted me to get her a new one. My hands were inside the paper bag then, so I told her to wait for a second. She quickly responded, “Just wait? I’ve waited on you enough!” She took the flour out of the bag and threw it at my face. My face, apron, and shirt were covered in flour. Some got in my mouth. I honestly had no idea what to do, but I wisely decided just to bag her stuff and send her off. I went on to win several awards for professionalism and excellent customer service later that year. © Avery Mojica / Quora

A client once asked me to “flip” her in the photo so that she was facing front, not backward. At first, I thought she was joking, but no. She actually considered it possible: “After all, Photoshop does magical things on its own, and you just turn it on and tell it what to do, right?” © Veronica Neretina / Genial.guru

They returned wallpaper to me because they didn’t like how it looked on the wall. They removed it from the wall where they had pasted it. I said that I would not accept it with the glue, because they had not bought it from me. They accepted that and left. © Olga Vasilieva / Facebook

A typical bookstore customer comes in and says, “I want the book by the woman who was interviewed on Channel 7 this morning. No, I don’t know her name. No, I don’t know the title of the book. Where is it?” Another typical bookstore customer comes in and says, “There’s this new book, just out. I want it. It’s black and has a red thing—maybe a streak of blood on the cover.” © Judy Gill / Quora

A woman brings in a crystal chandelier that she says was smashed when she opened the box.
I know what happened: she and her handyman husband decided to try to hang the thing themselves, but he dropped it from the top of the ladder, judging from the damage. Either way, we decided to give her a new one in exchange.
“I knew I would get my way.” She gloated smugly.
“They punish people like you, you know?” I returned.
As she stepped out the door, she tripped and fell with her full weight on the brand-new box.
The security people rushed to help her. I pointed upward and then gave a whiplash with my fingers. © Keith Taylor / Quora

First call from a customer. We discussed the details of their order in advance. No amounts had been announced, no contracts had been signed. At some point, he asked that all the work be done in a week since his deadlines were tight. In response to my remark that it was physically impossible, the customer started yelling, “I’m paying you SO much money, and you can’t do it in a week!” He was so offended he went to look for a “normal professional.” A few days later, he called again, thinking that he was calling us for the first time. We did not accept his order. © sdffsdff77 / Pikabu

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